[WARNING: Â Extended post. Â But worth it, I'm sure!]
Wow. Â I can’t believe some people!
If you didn’t already know, we sell cell phones and service where I work. Â (BTW, if you didn’t know that, you probably don’t know me. Â Then why on earth are you wasting your time reading MY blog when there is so many other INTERESTING things to look at on the net?)
Anyway, we have “dummy” display phones that we use to demonstrate what the phone looks and feels like without risking a real live phone. Â When that model has been discontinued or we quit offering it for whatever reason, we sell the display phones at a significant loss. Â Believe it or not, these pretty plastic paper weights can cost upwards of $40 for some models!
I recently put several older models on eBay to see what would sell. Â Most of them went for less than a dollar, plus shipping of course. Â We’re not getting rich on these things - I charge $3.99 for shipping and handling. Â We have to pay for the padded envelope and about $2 in domestic postage typically. Â We only ship within the United States.
A couple of days into the latest batch of auctions, I received an email asking if I would consider shipping the item to Germany. Â I replied that it is against our policy but I would check the rates and requirements and let him know. Â After doing so, I quoted $12.99 in shipping and handling fees, and figured that would be the last I would hear of it.
He responded that he tried to bid but couldn’t due to my geographic restrictions. Â I edited the Buyer Requirements Exemption List to expressly allow him to bid. Â That individual ended up being the winner bidder on two of the display phone auctions. Â
I sent an invoice for the winning bid - a whopping $0.49 EACH - and shipping - $12.99 x 2. Â I received a response complaining about the shipping price, the very same price I had already quoted. Â Now, the auction was over, and the winner bidder was complaining about the price. Â
I very politely reminded the winner that all of my auctions tell potential bidders to ask all questions BEFORE bidding. Â BUT, because I’m a heck of a guy, I would actually lower the price by nearly 25%! Â Yes, that’s a 25% drop in the price that he CONTRACTED to pay! Â He thanked me and sent the payment via PayPal. Â Jaime took the package to the post office for me, paid the $6.50 postage, and off it went to lands unknown.
A week or so went by, then I received an email. Â ”I was a little surprised when I looked at the envelope… It’s OK to charge a certain amount for the handling, but don’t you think $13,20 … is a bit over the top ??? Â It’s not my fault that the auctions ended with a low price…”
I was shocked. Â This bidder knew up front that the shipping charge was $12.99 for each item. Â I LOWERED the price by 25%, he thanked me, and then complained that I overcharged him - by charging LESS THAN THE CONTRACT CALLED FOR!!! Â
I sent another polite email thanking him for the purchase of both items and explaining my position: Shipping to Germany required a trip across town, standing in line at the post office, and additional postage costs. Â I again reminded him of the phrase on both auction pages asking that questions be presented before bidding. Â The email ended with an apology, a confirmation that I would not be issuing additional refunds, and a wish for him to have a great day.
Here’s the ABSOLUTELYÂ LUDICROUSÂ response: Â ”So you are saying, the next time I want to buy something from an American, I’ll ask, ‘Before I buy from you, please Mr. American, will you treat me fairly or will you rip me off, as it seems fair practice on your side of the Atlantic…’ Â And you people really wonder, why your nation has such a bad reputation in the world ???”
WHAT?!? Â I was COMPLETELY RESPECTFUL in all of my communication. Â I bent over backwards to accommodate him by editing the auction, doing extra research in how to ship internationally, traveling across town and taking extra time to ship the item. Â I was very clear as to the costs of these favors and then lowered the price after he agreed via contract.
NOW, this scum was tarnishing by good eBay name with TWO NEGATIVE FEEDBACKS as well! Â ”WARNING !!! Arrogant beyond comparison - disgrace to to eBay !” read one. Â The other: Â ”WARNING !!! RIP-OFF !!! Earned $13,20 on the shipping alone !”
So, that’s why I decided to blog about this. Â I needed a forum, greater than 80 characters, to tell my side of this story. Â I was polite, accommodating and honest and all it got me was TWO STRIKES on my eBay record. Â What a load of crap!
Got to go now. Â I have some feedback to leave for my new “friend”. Â That’s a tip, by the way: Â don’t EVER be the first one to leave feedback when things go bad….
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PS: I did get the last laugh. Â This is what I wrote back: Â ”I’m sorry - I thought I was selling a display phone, not representing all of the United States! Â BTW, we beat you in World War II. Â Â =) Â ”